With the combination of physical and digital how do you capture what the customer wants? Critical insights are vital to build successful omnichannel strategies, with quality customer care highly dependent on digital performance. Brands are leveraging cutting-edge technology to deliver an exemplary customer experience (CX) at every customer touchpoint to stay ahead of the competition. But how do you go about achieving this? Attend this session to learn about:

• Creating hyper-personalised experiences
• Chatbots - digitising the service experience
• Dedicated CX squaddies to ensure customer satisfaction throughout their lifecycle