Konferenzprogramm 2022

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Total EX debate: Future predictions for data-driven customer relationships

12 Mai 2022
Customer Data & CX Theatre
Customer Data & CX , Consumer Goods , Retail / Ecommerce / Wholesale

With customer behaviours, habits and priorities will continuing to evolve, CX is no longer enough, and companies must deliver incredible experiences. Tech is constantly evolving - so how will businesses utilise customer engagement tools to deliver perfect CX? What role will automation play in this? How will experiences vary across different types of customers? Here we will look at:

  • How can you keep improving customer experience standards?
  • The move towards hyper-personalisation
  • Unification of customer-facing functions
  • How can predictive AI drive better CX?
Chairperson
David Raab, Founder/CEO - Customer Data Platform Institute
Speakers
Aymen Ismail, Head of Customer Engagement - smart Europe GmbH
Jenna Wilson, Senior CRM and Data Business Transformation Manager - L'oréal
Katharina Schüller, CEO - STAT-UP Statistical Consulting & Data Science GmbH

Sponsors


 

Partners

Headline & Event Partner

  • BARC GmbH

 

Headline & Platinum Partner

  • eco

 

Content Partner

  • Horizon Cloud

 

Reisepartner

  • Lufthansa
  • DB

 

Medien Partner

  • IT-Verlag

 

Medien Partner

  • Enterprise Ireland

 

Medien Partner

  • Linux Magazine

 

Medien Partner

  • Kes

 

Medien Partner

  • TechTarget

 

Medien Partner

  • ADMIN Network & Security

 

Cooperation Partner

  • Cooperation Partner

 

Partners

  • Women In Tech

 

Cooperation Partner

  • AI-Frankfurt

 

Media Partner

  • IoT-GN-logo

 

Media Partner


  • IoTNow_Logo


 

Cooperation Partner


  • Packt


 

Media Partner


  • cropped-g912