How AI enables Customer Centricity: What we can learn from China
In the future there will only be two types of companies: Companies that understand AI and dead companies. The third wave of artificial intelligence, AI perception, is fundamentally changing the way we live and work. An OMO world (online merges offline) is emerging, and the boundaries between man-machine and online-offline-world are blurring.
In order to be prepared as a company for this digital change, to be able to develop new business models driven by customer feedback, the most successful companies in the world attach great importance to customer centricity.
The customer-to-business model:
- How do you build feedback loops to transform customer needs into new products and services in real time?
- How do I strategically use machine learning to automate decisions?